Can anyone explain to me why, when I need a replacement for my current fiber connected X5001, I am getting shipped TG1682G's? I have been on the phone with support where they assured me I would receive an xFi Fiber Gateway, but instead today I received yet another TG1682G. I have three now!
I have spent hours on the phone, only to be hung up on.
I have spent even more hours in chat, where the agent walks away never to return (I still have a chat up going on 4 hours now that he stopped responding to)
I can't get help over the phone.
I can't get help over chat.
What am I supposed to do??