Tuesday, May 7th, 2024 7:49 PM

Equipment from Internet Essentials Delayed

I ordered 100 mbps Internet Essentials plan and was sent an email on May 1st that my equipment was being shipped. I was looking at the tracking information for FedEx and the equipment should have been delivered on May 3rd, but the package got delayed. It has not had any updates since May 2nd and it is still currently delayed. I would like to know more about the status of the delivery, but I don't know how to do that.

Accepted Solution

Official Employee


934 Messages

1 month ago

Hi there, @user_1q9x35 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your shipment concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it



104.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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