Visitor
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1 Message
Equipment delivery issue
Hi,
About 3 months ago I ordered the 300 mb/s internet plan along with the modem alongside it, and I never received the modem. I've had trouble connecting to support on the phone, so this issue remained unresolved.
I would like assistance in a re-delivery to my address. I did not pay for installation service, so I would not need that.
XfinityQue
Official Employee
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391 Messages
17 days ago
Hello there! Thanks for reaching out. It would be an honor to assist you. I do apologize about your experience in this matter. I can take a look into your account and assist in any way I can. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityAlfonso
Official Employee
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2.3K Messages
10 hours ago
Hello user_p17vla we hope you're doing well! We are standing by to assist with getting service active at your new address. Please follow the instruction below to reach us via 1-1 direct message.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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