Equipment delivered to wrong address

user_qc6nqp Oh no! That is never good. Thank you so much for reaching out for help with your equipment being sent to the wrong address. That is something I would have to get your details to better assist with. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.