Visitor

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2 Messages

10/20/2026 11:00 PM

Equipment delivered to the wrong address/deposit

You delivered this to the WRONG address and I had to go hunting for it based on the photo which was clearly not the same. We are not off to a good start. I already emailed support about a $125 deposit when I have an exceptional credit score, consistently between 817-842. I demand that this fee is waived. My 30 year old daughter just signed up and did not have to pay a deposit. I haven’t even been a customer for 12 hours. 

[Edited: "Personal Information”] 
[Edited: "Personal Information”] 
[Edited: "Personal Information”] 

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Expert

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122.4K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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