Visitor

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1 Message

Thursday, July 23rd, 2026 5:17 PM

Equipment delivered on the wrong day/place

Good Afternoon. I am moving August 4th and worked with my new landlord's concierge company to set up equipment delivery to my new address on August 4th when I will be there. I learned that the equipment was actually delivered to this new address last night (July 22). I am not at that location to receive it so I want to make sure I am not charged for this equipment if it is stolen or picked up by someone else. I will also need to get this equipment some other way or have it delivered later. Thank you for your time and guidance. 

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Expert

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119.5K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.5K Messages

2 hours ago

 

FemmeK Thank you for reaching out! If the Xfintiy equipment is lost or stolen it can be removed from your account so that you are not charged. However, in these types of situations sometimes the landlord or propery managment team can hold the package for you until you move in. 

 

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