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user_a882ed
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Friday, January 3rd, 2025 6:11 PM

Equipment damaged TV

Xfinity service repair technician just departed. No service since 5:20 PM 12/31/24. 

He replaced the fiber CommScope micro node where the incoming fiber connects to the home coax as it has failed. Main living room OLED TV now functional. Upstairs TV still didn't work. Replaced upstairs Xfinity box. Still did not work. Determined the damage also  destroyed the HDMI 1 port on the TV itself. Disconnected the DVD player from HDMI 2 and connected TV there. Switched TV to HDMI 2. TV now functional. I am now left with a damaged TV HDMI 1 port that I can not use for the DVD player. This was all verified by the Xfinity technician. I want Xfinity to repair/replace the TV. What to do next?

Question

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Updated 

5 months ago

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1

0

XfinityOrlandoM

Official Employee

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2.2K Messages

6 months ago

@user_a882ed

 

Thanks for reaching out to us would not be happy if a technician damaged my TV, go ahead and send us a direct message so we can open up a ticket for damage claim for your TV. If you could please send our team a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

4

0

user_1kee1f

2 Messages

@XfinityOrlandoM​ 

The technician didn't damage anything. It appears that the Commscope node failed and took out the upstairs TV box and my TVs HDMI 1 port. 

I do not see a direct chat Icon?

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6 months ago

0

XfinityMarcos

Official Employee

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2.4K Messages

Hello user_1kee1f, thanks for visiting our Forum. Are you referring to the exact same situation as the OP? If not, can you please share some additional details regarding your concern? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

0

user_1kee1f

2 Messages

I am the OP.  I don't know what the direct message chat Icon is. I would like to respond and get the claim started.

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5 months ago

0

XfinityDilary

Official Employee

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2.3K Messages

 

user_1kee1f Did you create a different Xfinity Community Forums ID? The OP on this thread appears to be a different ID. To send a direct message, you need to create a public submission first with the ID in question. Are you able to access the @user_a882ed account? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

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