1 Message

Wed, Jul 20, 2022 10:56 PM

Equipment damage

We had an above ground line set up to restore service to our home.  While waiting for the line to be buried, lightning struck near our house. It fried equipment connected to the modem and cable boxes including tv, receiver, sound bar, router, etc.  Only electronics that we’re connected to the devices were affected.  How do I file a claim?

Accepted Solution

Official Employee


228 Messages

5 months ago

Hi there, @brian.ward I appreciate the time you are taking out of your day today! I'm very sorry for the inconvenience you are going through. Please send me a PM with your full first and last name along with your full service address so that I can assist you further.


Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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