Not applicable
•
2 Messages
Equipment and service the worst
I want to make a formal complaint about the COMCAST system that underperforms all the time. At least 3xs a week my TV experience is interrupted by locking up and I have to reset(power down and up) my equipment. I’ve changed it out several times and to no avail it [Edited: Language]. Due to it being reconditioned! I’m currently looking for other ways to view my entertainment with some other provider. Needless to say I’ll enjoy the 3500$ elsewhere every year!
a very dissatisfied customer [Edited: "Personal Information"]
XfinitySeth
Official Employee
•
655 Messages
2 days ago
Hello Anon589387! I definitely understand how important it is to have my TV watching uninterrupted, especially when I'm watching something important to me, so I appreciate you taking the time to let us know about the trouble you've had recently. Above all else, we'd hate to lose you as a member of the Xfinity family, and I want to help you get this corrected 💪
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
0
0