Visitor
•
1 Message
Equipmen
I made a phone call weeks ago cancelling my service. I talked to the representative who told me that it was ok that the equipment was left I. The apartment for the next person and she made a note on my account. I now am receiving a text to return it. This makes 0 sense.please advise I know longer have access to the apartment
XfinityMelinda
Official Employee
•
403 Messages
7 hours ago
Hello @user_afajxn, and thank you for reaching out to our Xfinity Community Forum. I can certainly understand how confusing it would be to receive different information regarding your equipment return, and I apologize for the inconvenience.
In most cases, equipment can be returned at a local UPS Store or Xfinity Store. You can learn more about our equipment return options here: Returning Xfinity Equipment.
There are also some WiFi Ready apartment communities where Xfinity equipment remains in the unit when a resident moves out. Was the equipment already in the apartment when you moved in, or was it equipment that was shipped to or assigned specifically to your account?
Please let us know, and we'll be happy to help further.
0
0