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user_uilxrt
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3 Messages

09/15/2026 1:30 AM

epon

im trying to get my sophos xg210 up and working on xfinty it works on another cable provider  on coax  the xfinty is on epon  with XER10   but the threads say this Third-Party Routers: In eligible communities, customers can now connect their own third-party retail Ethernet routers directly to the ONU at no additional cost. but t1 when you call in will not help at all  i moved from another provider that my equment works fine but now i'm told its incompatible ? by t1 and will not escalate at all 

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6 days ago

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EG

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121.3K Messages

7 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaul

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3.1K Messages

7 days ago

@user_uilxrt Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we need to do in order to get this to work. In order to get started, can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

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user_uilxrt

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3 Messages

6 days ago

Epon with bring your own router if some could call me on my contact that would be great 

Note: This comment was created from a merged conversation originally titled Ter3

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XfinityLinda

Official Employee

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2.8K Messages

@user_uilxrt We are happy to get this added for you. We'll have to review the account first. Please send us a Direct Message with your name and service address.

 

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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