Visitor
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5 Messages
Epon provisioning for 3rd party router
Have already dealt with phone support and chat agents that gets me nowhere so thought id try on here since other people are seemingly getting theirs provisioned, just wasnt sure how to go about it because some posts say no direct messages and the actual post mentioning the eligibility sends you back to main support page which only leads to chat agents failing!
Just wanting to get rid of the unnecessary XER10 that I've been stuck with and use my own 3rd party mesh router setup again like the XB7 allowed but since no gareway is required now i want to delete it all and just connect straight into the ONU that we have please help
EG
Expert
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120.7K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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3.7K Messages
7 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityDilary
Official Employee
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3.7K Messages
5 hours ago
Thanks for allowing us to help with your router concerns, user_cdmi2y. I'm glad we were able to remove the XER10 code and add the customer router code to the account. We'll close this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
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