Visitor
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4 Messages
EPON Member-Owned Router - Need ONU Provisioning to Remove XER10
I have Xfinity residential EPON fiber with 2 Gbps symmetrical service, an ONU, and an XER10.
I want to use Xfinity's new Member-Owned Router option for EPON and connect my UniFi Cloud Gateway Max directly to the ONU.
I have already contacted Xfinity chat support. After about 45 minutes of chatting, including about 15 minutes just to get to someone who understood what I wanted. They are telling me an on-site technician is required to make the change, but I have seen other EPON customers here successfully have the ONU provisioned remotely for a customer-owned router.
Please have someone from the Xfinity who is familiar with EPON Member-Owned Router provisioning review my account and help determine whether this can be completed remotely and assuming it can, help me get it completed.
Desired configuration:
Xfinity ONU → UniFi Cloud Gateway Max
My Cloud Gateway Max has a 2.5 GbE WAN port and supports my speed tier.
Thanks in advance.
XfinityThomasC
Official Employee
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3.6K Messages
2 hours ago
Hello, @user_nekh66 to get started making this change to a customer owned router send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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