Visitor

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2 Messages

09/03/2026 2:32 PM

EPON Member-Owned Router — Need ONU Provisioning to Remove XER10

I have Xfinity residential EPON fiber with a Nokia ONU and XER10.

I want to use Xfinity's Member-Owned Router option for EPON and connect my Ubiquiti UDM-SE directly to the ONU.

I am NOT requesting bridge mode or DMZ on the XER10.

Please add the appropriate customer-owned-router/COAM configuration, remove the XER10 from the active service configuration, and provision the ONU for the Member-Owned Router configuration.

I understand that this requires the updated ONU boot file that disables MACSec.

My desired configuration is:

Xfinity Fiber → Nokia ONU → Ubiquiti UDM-SE

I have already contacted telephone technical support multiple times without resolution. Please have an Xfinity representative familiar with EPON Member-Owned Router provisioning assist me.

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Official Employee

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3.2K Messages

27 days ago

user_b2wjh5 Sorry to hear you are having issues moving off the XER10, we can absolutely help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Visitor

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2 Messages

@XfinityTommy​ I am running into the same issue are you able to help me as well?

Visitor

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2 Messages

Commenting here to enable direct messages. I have spent hours on the phone and chats trying to accomplish this exact thing.

(edited)

Expert

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121.7K Messages

3 days ago

@user_qlavmc 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478    

(edited)

Visitor

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2 Messages

@EG​ It is not unsolicited if they themselves are telling you to message them directly. My message was not ignored and my issue was solved.


Expert

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121.7K Messages

1 hour ago

@user_qlavmc 

You have to be asked individually.

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