Visitor
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2 Messages
EPON Member-Owned Router — Need ONU Provisioning to Remove XER10
I have Xfinity residential EPON fiber with a Nokia ONU and XER10.
I want to use Xfinity's Member-Owned Router option for EPON and connect my Ubiquiti UDM-SE directly to the ONU.
I am NOT requesting bridge mode or DMZ on the XER10.
Please add the appropriate customer-owned-router/COAM configuration, remove the XER10 from the active service configuration, and provision the ONU for the Member-Owned Router configuration.
I understand that this requires the updated ONU boot file that disables MACSec.
My desired configuration is:
Xfinity Fiber → Nokia ONU → Ubiquiti UDM-SE
I have already contacted telephone technical support multiple times without resolution. Please have an Xfinity representative familiar with EPON Member-Owned Router provisioning assist me.



XfinityTommy
Official Employee
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3.2K Messages
27 days ago
user_b2wjh5 Sorry to hear you are having issues moving off the XER10, we can absolutely help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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121.7K Messages
3 days ago
@user_qlavmc
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
(edited)
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EG
Expert
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121.7K Messages
1 hour ago
@user_qlavmc
You have to be asked individually.
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