Visitor
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2 Messages
EPON Member-Owned Router: need ONU provisioning for Ubiquiti UDM Pro
I have Xfinity Fiber (EPON, 1 Gig) with an XER10 gateway and a Nokia ONU (NKFN11AEL).
I would like to use my own gateway Unifi UDM-Pro. I see other people on the forum have been able to get this working but having their ONU provisioned?
I moved the cable from the xfinify gateway to the UDM-Pro with no luck (as expected). I reached out via chat and phone, and was told at both places that you can't use your own gateway.
Is this true?
EG
Expert
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122.9K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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3.5K Messages
5 hours ago
Click "Sign In" if necessary
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XfinityJeffB
Official Employee
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950 Messages
9 minutes ago
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!
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EG
Expert
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122.9K Messages
4 minutes ago
Topic closed.
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