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user_exmxmc
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Visitor

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2 Messages

09/21/2026 11:42 PM

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EPON Fiber: Switch to Personal Router and Remove Gateway (COAM)

I am an EPON fiber customer looking to transition to the Member-Owned Router program/Customer-Owned Equipment (COAM). I want to completely remove my Xfinity Gateway and connect my retail Ethernet router directly to the ONU. 

Please have a digital care representative help me push the updated ONU boot file to disable MACsec and update my billing profile.

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user_exmxmc

Visitor

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2 Messages

23 hours ago

I have power cycled the onu leaving it off for over 10 minutes and disconnected the xfinity gateway. It is only connected to the fiber drop for the EPON link and a cat6 cable to the 10G port on my ubiquiti equipment.

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XfinityDilary

Official Employee

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3.8K Messages

20 hours ago

 

Thanks for posting on our community forums, user_exmxmc. We can help with your request. I would need access to your account information. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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XfinityDilary

Official Employee

 • 

3.8K Messages

1 hour ago

 

Thanks for allowing us to help with your router concerns, user_exmxmc. I'm glad to hear the technician was able to connect with the appropriate support team and have the correct router configuration codes added to the account. It's great to know that the router is now properly configured and your speeds are performing as expected. With the issue resolved, we'll go ahead and close this case. If you need assistance in the future, please don't hesitate to create a new public post, and we'll be happy to help. Thanks for working with us, and have a wonderful rest of your day!

 

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