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4 Messages

10/20/2026 3:36 AM

EPON fiber – request ONU reprovision for member-owned router

I have Xfinity fiber (EPON) with an ONU. I am requesting the member-owned router option per the official article:
https://www.xfinity.com/support/articles/member-owned-router-fiber-internet

I do not want bridge mode. There is no CM MAC. Phone/chat agents keep ignoring the request and trying cable-modem steps.

Please remove the Xfinity gateway and reprovision the ONU so I can connect my router directly via Ethernet. Any standard router that supports my speed tier is allowed; no My Device Info lookup is required.

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3 hours ago

Moved here.

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