Visitor
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1 Message
EPON customer-owned-router conversion — XER10 / 2 Gig fiber
I have 2 Gig symmetrical EPON fiber service with an XER10 in Bennett, Colorado. I need the supported customer-owned-router conversion: remove the XER10 from my account and have the EPON/fiber provisioning team push the ONU boot-file update that disables MACsec, allowing my TP-Link Deco BE23 to connect directly to the ONU.
I’m not asking about bridge mode, generic compatibility, or placing my Deco in access-point mode. Please have an official employee contact me privately to complete the account/provisioning change.
EG
Expert
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120.7K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.3K Messages
5 hours ago
@user_sv19we Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are interested in returning the XER10 and using your own modem with the Onu device. Our team can assist you with the request. Please send us a DM to Xfinity Support with your full name and address to get started.
Please send our team a direct message with your full name and address.
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