Visitor
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2 Messages
EPON customer-owned router — need ONU provisioning to remove XER10
I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON.
I am NOT requesting bridge mode on the XER10.
Please add the appropriate customer-owned-router/COAM billing code, remove the XER10 from my account, and provision the ONU for the customer-owned router configuration.
EG
Expert
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119.9K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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1.4K Messages
1 hour ago
Good morning @user_54vdw9 we see your DM and will respond there shortly.
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EG
Expert
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119.9K Messages
1 hour ago
@user_54vdw9 @XfinityJoe
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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