Entire neighborhood outage all week

My entire neighborhood loses Internet service at least 10x per day, for the past week. Ever since you did a two day "upgrade". There is no way to report an outage so of course your outage map just says "no outage". It is the entire neighborhood and we are sick of it. FIOS is here by end of Summer thankfully, so expect everyone to drop Xfinity forever.

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XfinityJon

Official Employee

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1.6K Messages

5 hours ago

Good evening user_ap7k62. I can assure you this is not the experience we want for you. Are you still currently experiencing service interruptions?

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user_ap7k62

5 Messages

Yes still down. Rebooted a million times. You say you can't send someone for 5 days! I work from home and this is causing major problems. And then you say "no outages are reported"! By who? You? My entire neigh

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5 hours ago

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U

user_ap7k62

5 Messages

My entire neighborhood has been trying to report it AND THERE IS NO WAY TO ACTUALLY REPORT AN OUTAGE

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5 hours ago

0

XfinityJon

Official Employee

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1.6K Messages

We can certainly look into this further.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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5 hours ago

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EG

Expert

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119.3K Messages

4 hours ago

Now moved here.

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Customer Service

user_ap7k62

Entire neighborhood outage all week

XfinityJon

user_ap7k62

user_ap7k62

XfinityJon

EG

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