Entire Community Multiple Intermittent Outages Several Weeks

This is the response someone else in my community got when they went to an Xfinity store.   So the guy in the store said you can only schedule techs to come out to your individual home through the store, the ones that look at the neighborhood are done by the company at large, and the only way they come out is by reporting outages through the app. The techs do not report back to the stores. He said there is some node work scheduled to be done by 7/30 in our area. So basically nothing they can do through the store except have multiple individual home visits but I explained it’s a neighborhood issue

Thanks for posting on our Community Forums, user_60aj0z. I'm sorry to hear you're experiencing intermittent connectivity issues. That can definitely be frustrating, and we’d like to help get things sorted out. What troubleshooting steps have you taken so far? Did you try rebooting the modem manually or through the Xfinity App? Did you check for service interruptions in the area as well?