Visitor
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3 Messages
Entered an incorrect character in my email address when creating ETDS Universal account
I believe I entered an incorrect character in my email address when creating my ETDS account on August 20, 2026. The ETDS password-reset function confirms the account exists but sends the temporary password to the incorrect email address. Can you identify the ETDS account associated with my Xfinity promotional ticket redemption and escalate the request to have the account email corrected?
XfinityMarshante
Official Employee
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1.4K Messages
11 hours ago
Hello @mjholcomb0824, thank you for taking the time to leave a post. Sorry to hear about the trouble you're running into with your ETDS Universal account. I can certainly understand how frustrating it would be to redeem a promotional offer, only to discover that a typo in the email address is preventing you from accessing the account or receiving password reset information. ETDS is a separate platform operated independently by Universal for partner perks and ticketing, so Xfinity does not manage ETDS accounts. Have you tried reaching out to ETDS/Universal support directly to see if they can locate the account and correct the email address on their platform?
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