Visitor

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3 Messages

Saturday, August 29th, 2026 2:30 PM

Entered an incorrect character in my email address when creating ETDS Universal account

I believe I entered an incorrect character in my email address when creating my ETDS account on August 20, 2026. The ETDS password-reset function confirms the account exists but sends the temporary password to the incorrect email address. Can you identify the ETDS account associated with my Xfinity promotional ticket redemption and escalate the request to have the account email corrected?

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Official Employee

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1.4K Messages

3 hours ago

Hello @mjholcomb0824, thank you for taking the time to leave a post. Sorry to hear about the trouble you're running into with your ETDS Universal account. I can certainly understand how frustrating it would be to redeem a promotional offer, only to discover that a typo in the email address is preventing you from accessing the account or receiving password reset information.  ETDS is a separate platform operated independently by Universal for partner perks and ticketing, so Xfinity does not manage ETDS accounts. Have you tried reaching out to ETDS/Universal support directly to see if they can locate the account and correct the email address on their platform?

Visitor

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3 Messages

How do I contact ETDS/Universal support? Do you have a phone number, email address, or hyperlink to contact ETDS/Universal?

I contacted Universal Orlando resort, by phone, and the customer service agent informed me that she does not have access to ETDS accounts.  She informed me that I should reach out to Xfinity for technical support with this issue.

Official Employee

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3.6K Messages

Good morning, @mjholcomb0824 . I do apologize for the inconvenience you're experiencing. Unfortunately, we do not have access to Universal Studios' ETDS system and are unable to view, modify, or escalate issues related to ETDS account information, including email address changes or password resets. Since the ETDS account is managed by Universal Studios, you would need to contact the ETDS or Universal Rewards support team directly for assistance with correcting the email address associated with your account. They would be the only team with access to identify the account and update the registration details. I understand this is frustrating, especially when you're unable to receive the password reset email, and I apologize that we don't have the ability to assist further from our side.

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Visitor

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3 Messages

Thank you. I understand that Xfinity does not have administrative access to ETDS.

However, I have already contacted Universal Orlando Guest Services by phone, and they specifically told me that their department does not have access to ETDS accounts and directed me back to Xfinity.

Your response now identifies the appropriate department as the "ETDS or Universal Rewards support team." Could you please provide the actual contact information for that team (phone number, email address, or direct support URL)?

I am specifically trying to reach the Universal team that has administrative access to ETDS accounts. I do not need another referral to general Universal Orlando Guest Services, since I have already contacted them and they confirmed they cannot access ETDS.

Thank you.

Official Employee

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3.6K Messages

Thank you for your reply, @mjholcomb0824 . I do apologize, but we do not support Universal Studios customers directly and do not have access to their systems or account information. Because of that, we're unable to identify, update, or escalate requests related to ETDS accounts. Based on the information I was able to locate, you may want to contact Universal Studios directly for assistance:

 

Universal Studios Hollywood: onlinestorehelp@nbcuni.com
Universal Orlando Resort: onlinestorehelp@universalorlando.com

 

They should be able to assist with correcting the email address associated with your ETDS account and any password reset concerns. I apologize that we're unable to provide additional assistance with this issue from our side.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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