1 Message
Enhanced speed market?
When asking at my local Xfinity store and using the online chat, I am getting conflicting answers as to whether or not my address is within the enhanced speed market with increased upload speeds of 100 and 200 megabit. What adds to the confusion is that I am not sure if the representatives I have talked with fully understood what I was referring to. How can I get a definite answer? Thanks!
user_noname
Contributor
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168 Messages
1 year ago
@user_932lbr - check what Internet speed tiers are available at your service address at https://www.xfinity.com/digital/offers/plan-builder and if you have 2000Mbps available then most likely you have Mid-Split enabled (5-85MHz) and the upstream spectrum upgraded in your area, but if the highest speed you have available is 1200Mbps, then your area is still on the Sub-Split (5-42MHz). As of January 2024: "Comcast has launched upstream-expanding mid-splits in 35% of it's footprint and is on target to hit 50% by the end of the year"
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XfinityWilliam
Official Employee
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1.2K Messages
1 year ago
Hello @user_932lbr. We can take a closer look at your account and see if your address is within the enhanced speed market.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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