BillPampel's profile

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1 Message

Wednesday, April 22nd, 2026 5:34 PM

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I need to cancel my service in May. How do I do that?

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Official Employee

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1.3K Messages

7 hours ago

Good morning @BillPampel. Our team here can assist you with canceling your account. You can also reach out to our national number and also on the XFINITY website for the chat option. If you want to continue here, please send us a direct message with your full name and address.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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