Visitor
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1 Message
End of contract and not being able to see new offers while out of the country
My contract expires in October, and I am currently overseas. I recently received an email from Xfinity about a new five-year offer with no contract. However, I am unable to access any information about my account or the new offer when I log in, either on my laptop or mobile device.
I would like to review the offer and my current account before deciding whether to continue with Xfinity. If I cannot access my account information or receive assistance, I will have to consider other internet service providers when I return to the U.S.
Any advise?
EG
Expert
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121.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.4K Messages
2 hours ago
@user_wrycy8 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are having a difficult time accessing offers while out of the U.S. Not to worry, our team is here and able to assist you with reviewing new promotions. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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