Visitor
•
5 Messages
Enable ONT for Personal Router
I am a new customer with fiber service, and was provided an ONT as well as an XER10. The XER10 does not and will not support bridge mode for me to use my own device. Phone and online support have been unable to help me, but I have seen that support on this forum as been able to get the correct folks to push an update to the ONT that will allow me to connect my personal router directly to the ONT. Could someone please contact me asap to set this up?
Reference this post for details:
https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?commentId=6a68db66b3ed1847a0696046&replyId=6a68dd98e768fbe286f422f8
XfinityAngie
Official Employee
•
2.8K Messages
6 hours ago
Since this is an account-specific request, we'll need to access your account and service details to determine whether your location is eligible.
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1
0