Employee removed our grandfathered packaged without telling us. Bill now higher with less services and no help from Xfinity.

We have been Comcast/Xfinity customers for over 20 years and now we are planning on leaving for all services.

We had a package that included everything we wanted (HBO Max, Showtime, Internet, cable w/sports, and landline phone).  When I called to add a streaming service, the customer service rep said we would

save quite a bit removing the landline phone, so we did.

Now a few months later our bill has gone up almost $50, we no longer have a landline phone, AND we no longer receive HBO Max or Showtime.

ADDITIONALLY, the Disney+ Espn Hulu package never worked properly.  After nearly 2 hours on the phone & troubleshooting, we never actually had use of ESPN+.

We also were somehow being billed for AD Hulu & Disney & NON-AD Hulu & Disney.

The customer rep today said there were no current packages to get us anywhere near all our all our previous services at the same bill.

Even though this was 100% the doing of a Comcast/Xfinity rep, they will not offer us any resolution OR get a package that is comparable for around the same price.

It's a shame they have so little interest in keeping a 20+ year customer but with no assistance on a resolution, we will be leaving Xfinity.