Employee Misconduct and Customer Humiliation

The installation guy who came to set up my Internet couldn't get my WiFi device to work. I asked him if he could give me one of the company gateways and he said he'd already closed the ticket. I asked him how he could close the job ticket when the Internet was not working and he told me his job was to wire the Internet to the apartment and it was my fault I chose to use my own equipment and that I probably did it because I didn't want to pay an extra $15. I asked him if he could either reopen the ticket or start a new job ticket so I can get the xFi modem and he told me that I had to pay him $100 because that's how much he makes per job ticket. I tried to ask for his supervisor's number but he started to yell at me in front of my family and kept saying it wasn't his problem anymore. Basically just called me cheap in front of the people I work hard to feed. And my modem is not cheap. It's a CM1200 with a RAX40 WiFi router.

I just wanted him to leave because at this point I felt humiliated and that too in my own house, so I thanked him for his time and asked him to leave.

I got the modem and router to work 10 minutes after he left and all it took was a firmware update. And I'm not even a technical guy, really!

I called up customer support and narrated the whole incident to them but no one has gotten back to me. I just set up a follow up appointment for Saturday now.

Also, I ordered a mobile phone sim being assured by the sales rep that I would get it before today which is when my current phone provider is going to bill me. Guess what. The SIM hasn't gotten here and I've been billed for the service.

My shift to Xfinity Internet and mobile hasn't just been inconvenient. It has been embarrassing and horrifying.

Can someone please connect me to the right person or email I can report this matter to? I am being billed for service I'm not getting since everything is on auto pay. I feel like I'm being punished for trying out their service.