Visitor
•
1 Message
Employee help verifying customer-owned ARRIS SB8200 is available for a new owner
I own an ARRIS SURFboard SB8200 cable modem and plan to sell it. Could an official Xfinity employee help me privately verify that it is no longer associated with my former account and can be activated by a new owner?
I tried Xfinity Assistant and phone support but could not reach someone who could check the equipment record. I am not requesting new service or activation on my account.
Please let me know how to provide the modem identifiers and any required account verification through a private channel. I have not posted the MAC address, serial number or personal account information here. Thank you.
XfinityThomasC
Official Employee
•
3.7K Messages
51 minutes ago
Hello, @user_42hk32
Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0