Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP

Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the point. I paid my bill Wednesday, and I was still having issues. I was advised to go to a store to get a new modem, which I did and still the issue persisted. Fast forward to yesterday, a tech came out for another unit in my building, and they placed a ticket for the construction people to come out to fix it. Today when MY tech came, he showed me there was a temp line that was connected that was for some reason then disconnected, but that has now been fixed. They came out and reconnected it. After they did this, I was STILL having issues getting my new modem connected, so I called for the probably 15th time in the last three days. The individual I spoke with was actually very helpful, they helped add the box and put a password on it and we finally got the light from flashing green and orange to flashing white, to a solid white light. The issue now is even though it is showing connected, and according to WFH (whom I called for the second time today about 45 minutes before my shift ended because I could not connect to my VPN,) the box has a signal, I still am not able to get a connection from my modem at ALL. Not just on my work laptop, but on my phone or TV box as well. I tried with WiFi and Ethernet on my work computer, and nothing is working on the WiFi even with it connected. When I called again, I was told by the last person that the seasonal hold was just removed by the last person I spoke with, and it would be removed within 24 hours, which is going to mean I am going to miss a majority of my shift AGAIN tomorrow if this is the case. As an employee, this has been an extremely frustrating experience, and should not take as many calls of being told over and over I need a tech when one just was here today to get this resolved. I need someone to please reach out to me ASAP and help me resolve this so I can work my shift tomorrow, this has been very stressful and I need this resolved. Thank you.