Hey there user_49d29i 👋 I appreciate you coming to us about the downed line in your area, and we can definitely help! Whenever events that impact our lines tame place like this, we make sure to get it reported to our local teams for repair or replacement as soon as possible. To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySeth
Official Employee
•
1.5K Messages
1 hour ago
Hey there user_49d29i 👋 I appreciate you coming to us about the downed line in your area, and we can definitely help! Whenever events that impact our lines tame place like this, we make sure to get it reported to our local teams for repair or replacement as soon as possible. To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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