Visitor
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2 Messages
Emergency lines down
I have an emergent need for lines snapped, loose, and down. I have spent more than 10 hours on phone, chat, and waiting for any technician. No one seems to care about this dangerous safety hazard HELP
Visitor
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2 Messages
I have an emergent need for lines snapped, loose, and down. I have spent more than 10 hours on phone, chat, and waiting for any technician. No one seems to care about this dangerous safety hazard HELP
XfinityRichard
Official Employee
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3.1K Messages
10 months ago
Hi there, @user_o73i7o ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I apologize for the trouble you are experiencing trying to report the down lines. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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