Visitor
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1 Message
Emergency down wires at residence
I am not an Xfinity customer. An Xfinity cable line was pulled from a residence overnight, likely by a falling branch. The line is now hanging/drooping from the house. There is no apparent structural damage, but the cable needs to be inspected and secured. I need a ticket created for the line crew to come out. Address is [Edited: "Personal Information"].
XfinityKei
Official Employee
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2.6K Messages
4 hours ago
@user_p7eb10 Our team can help with that down line. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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