Emergency Broadband Benefit awarded on May 18, 2021 & Xfinity CS does not acknowledge
The Emergency Broadband Benefit was awarded to me on May 18, 2021, but there are problems with Xfinity Customer Service. I've called Customer Service several times, and they give a canned response, take my contact information, tell me they've entered the Application ID number into the record file and I should see the discount reflected on my next bill. CS is a waste of time. My bill arrived today and the discount was not applied. The instructions on the email give specific instructions for users to follow and what to expect, but it's just not happening. Does anyone know how to resolve this?