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Visitor

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2 Messages

Wed, Jun 16, 2021 8:47 PM

Emergency Broadband Benefit awarded on May 18, 2021 & Xfinity CS does not acknowledge

The Emergency Broadband Benefit was awarded to me on May 18, 2021, but there are problems with Xfinity Customer Service.  I've called Customer Service several times, and they give a canned response, take my contact information, tell me they've entered the Application ID number into the record file and I should see the discount reflected on my next bill.  CS is a waste of time. My bill arrived today and the discount was not applied.  The instructions on the email give specific instructions for users to follow and what to expect, but it's just not happening.  Does anyone know how to resolve this?

Responses

Again

Expert

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26.1K Messages

1 m ago

Did you call regular customer service or Internet Essentials, which is handling the EBB and issues?

 1-855-8-INTERNET (1-855-846-8376)

Plus

Reading this might help understand some of what is going on [wrong].

Visitor

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2 Messages

1 m ago

Yes, I called Xfinity customer service, and the xfinity customer service number on the acceptance letter, I called Internet Essentials, none of which resulted in positive action taken. I am posting it publicly, Next I will write headquarters, and post an announcement on BBB.  For a communications company, ironically Xfinity makes it very hard to do just that.

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