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user_hx8ezk
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Visitor

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2 Messages

Wednesday, June 4th, 2025 4:48 PM

Emails you send me

For several months now I get an email to my iCloud email account stating “We recently sent you a text message but unfortunately it was not delivered.

Please take a moment to check your account to make sure your mobile number is correct. It's important to keep your mobile number up to date to ensure you receive important text messages about your Xfinity service in the future, including billing and appointment reminders, and outage alerts.”

I have checked this and receive texts from you just fine. Please advise me how to get your emails and my phone in sync.

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2 days ago

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XfinityThomasC

Official Employee

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2.6K Messages

2 days ago

Hello, user_hx8ezk

 

Have you verified this is from an actual Comcast email? Does it use a strange email address that isn't a real Comcast mailbox? Asking to eliminate any possible email phishing scams. 

 

 

 

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user_hx8ezk

Visitor

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2 Messages

@XfinityThomasC​ 

I believe so, as the links bring me here. It’s reply to address is:

online.communications@alerts.comcast.net

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2 days ago

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XfinityMarcus

Official Employee

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1.5K Messages

user_hx8ezk

Can you send me a direct message to take a closer look into this email issue together?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
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2 days ago

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