Visitor
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3 Messages
Emails missing
On my iPad and iPhone all my emails before 3/23/25 are missing. I contacted Apple and they said the problem is with Xfinity. I’ve used the chat feature on Xfinity to no avail. How do I retrieve these emails and why were they deleted. I’ve looked through all my folder, spam, trash, send, etc and they’re nowhere. Any help appreciated.
XfinityNatalie
Official Employee
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39 Messages
1 day ago
Hi there, bralji! Thanks for reaching out on our XFINITY Community Forum. I understand the importance of retrieving all your emails as soon as possible! Rest assured, you have reached the right team to look into this matter for you. Let's check on the status of your current email address first to proceed. Let me know if it shows your email address being listed as active or inactive by following the steps here at XFINITY Email account status.
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Again
Expert
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31.5K Messages
1 day ago
@bralji when was the last time you logged into the webpage for email? https://connect.xfinity.com/appsuite
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