Hello @Dvmaxam, I would be happy to help you get your emails sorted out. I know how annoying it is to miss important messages because they are hiding in the trash folder! Usually, when this happens, an accidental email filter rule or a setting is usually pushing them there. If you log into your email on the Xfinity website, you can click the gear icon for settings, head to "Mail," and check your "Filter Rules" to see if anything looks off.
XfinityQuemekia
Official Employee
•
1.5K Messages
6 minutes ago
Hello @Dvmaxam, I would be happy to help you get your emails sorted out. I know how annoying it is to miss important messages because they are hiding in the trash folder! Usually, when this happens, an accidental email filter rule or a setting is usually pushing them there. If you log into your email on the Xfinity website, you can click the gear icon for settings, head to "Mail," and check your "Filter Rules" to see if anything looks off.
Xfinity Email help
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