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user_lm7z1p
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Thursday, February 12th, 2026 3:06 AM

Emails going to trash [Edited]

Emails going to trash, not inbox

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57 minutes ago

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XfinityThomasA

Official Employee

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3.2K Messages

16 hours ago

 

Hello, user_lm7z1p! I know I'd be reaching out to if my emails went into the trash instead of the inbox. That sounds like it might be an email filter issue. When you have a moment can you please review the following article to double check if your spam filter settings are the cause. Thank you! 

Set email filters or spam filters — Xfinity Email help



 

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BruceW

Gold Problem Solver

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27.1K Messages

4 hours ago

Emails going to trash, not inbox

Comcast's mail servers only deliver incoming mail to the Inbox or Spam folders, so new mail would only appear in the Trash folder if:

  • An email filter at (gear icon) / Email Settings / Mail / Filter Rules was set to "Discard" or "Move to folder Trash", or
  • A third party email program or app using IMAP contained a similar rule, or
  • The mail was put there manually

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user_8hpyam

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6 Messages

Thank you for responding, but unfortunately, none of these are the case

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1 hour ago

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EG

Expert

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115.9K Messages

1 hour ago

Concern moved here to the E-mail help section.

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