U

Visitor

 • 

2 Messages

Thu, Jun 23, 2022 7:25 PM

Closed

emails from ID.me not being received

I am trying to log in to a government website that uses ID.me. I am supposed to be receiving a confirmation email from them so I can continue to log in. The ID.me tech support rep says the emails have been sent, but they never show up in my inbox. The tech support rep says that it may be some kind of filtering happening at comcast. Nothing is in my spam folder or anywhere else. Please help!

Accepted Solution

Visitor

 • 

2 Messages

5 months ago

Thanks to Otto at xfinity issue finally resolved

XfinityOtto

Official Employee

 • 

397 Messages

5 months ago

Hi, @user_f42463

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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