Emails are never answered.

I need a new Box (according to your rep).  My emails are never answered.  I suspect the reason is you want to keep billing me while you save money by not sending me a new Box.  I will SUE for the time my box is not working properly and you continue to bill me.  The chat never works because it does not understand what 'I need a new box' means.  I know they want me to call so they can bill me for not using the chat.   I will SUE for  the time my box is not working properly and you continue to bill me.