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DELH1
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2 Messages

Monday, December 14th, 2020 9:00 AM

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Emails are never answered.

I need a new Box (according to your rep).  My emails are never answered.  I suspect the reason is you want to keep billing me while you save money by not sending me a new Box.  I will SUE for the time my box is not working properly and you continue to bill me.  The chat never works because it does not understand what 'I need a new box' means.  I know they want me to call so they can bill me for not using the chat.   I will SUE for  the time my box is not working properly and you continue to bill me.

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5 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

You’d be better served posting the issues that you have in the appropriate category, maybe requesting a new box. You’ll get further than baseless threats. How do you know any email you sent was received or read, and who did you send it to? They don’t lose money not sending you a box. Think

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DELH1

New Poster

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2 Messages

5 years ago

Why not tell me how to request a new box?  CHAT never understand what 'I need a new box' means.

Do you want me to call so I can be charged money for a phone call.

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Again

Expert

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31.9K Messages

5 years ago

@DELH1 wrote:

Why not tell me how to request a new box?  CHAT never understand what 'I need a new box' means.

Do you want me to call so I can be charged money for a phone call.

Comcast doesn't charge customers for calling.

1-800-COMCAST

1-800-XFINITY

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

I did tell you above, post in the appropriate category and request a new box

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