Visitor
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1 Message
Hi! I’ve been having a longstanding problem accessing my Comcast email through Apple Mail while living in the Netherlands.
Apple Mail works perfectly when I connect through a US VPN (I’ve tested Baltimore and New York), but without the VPN, I repeatedly receive incorrect-password errors or cannot connect to the mail server.
I’ve tested multiple Dutch networks, including Wi-Fi and cellular. Comcast webmail works normally without a VPN.
I’ve also confirmed that third-party email access is enabled, and my IMAP account works correctly with SSL and port 993.
Could you please investigate whether Comcast is blocking or rejecting IMAP authentication from international IP addresses? If there’s an IP-based security restriction on my account, could you escalate this to the appropriate email security team?
Thank you!
EG
Expert
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122.3K Messages
1 day ago
Concern moved here to the E-mail help section for assistance.
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XfinityJeffB
Official Employee
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860 Messages
1 day ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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