Visitor
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1 Message
I received an email referencing an order detail. I do not know what this is about. It also indicated my bill would increase.
Visitor
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1 Message
I received an email referencing an order detail. I do not know what this is about. It also indicated my bill would increase.
XfinityJustinC
Official Employee
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2.6K Messages
5 hours ago
Hello, undefined thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and if I was in your shoes I'd be reaching out as well if I received the same order communications that highlights a billing increase. Our emails would have Xfinity logo before opening, this is a good way to confirm it's a legitimate one: https://www.xfinity.com/support/articles/comcast-verified-email
When changes are done to an account, if an agent does this an order recap would be sent to either the mobile number or email address on file to review and approve the changes. Services can also be placed online, or if you have TV services ordered directly through the set-top box. My nieces and nephews are over often, and at times have ordered streaming service and premium channels on accident.
- Do you have anyone else authorized on the account who may have made a change?
You can also log into your account online to check for any recent changes as once an order has been approved that should be unde the legal agreements section: https://www.xfinity.com/support/articles/my-account-find-contract
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