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user_wh5e60
1st Topic

Visitor

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3 Messages

Thursday, November 13th, 2025 3:59 PM

Email

I have been trying to contact a supervisor. I keep being put on hold and was finally told the supervisor was in a meeting and I’ll get a call back. Is there a direct number or email? I really need to talk to someone higher up 

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2 days ago

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XfinityPaula

Official Employee

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1.7K Messages

2 days ago

Hello user_wh5e60. Thank you for reaching out to us on our Xfinity Forums. I'm sorry to read that you have not been able to connect with a supervisor. My team is well versed in almost all Xfinity services and can help out. I would love to work with you and make sure all your concerns are addressed. Are you having an issue with accessing your email? 

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user_wh5e60

Visitor

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3 Messages

No I’m having an issue finding a direct email or number to get in touch with a supervisor 

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2 days ago

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XfinityPaula

Official Employee

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1.7K Messages

user_wh5e60 Forgive me, I thought based on the title you may have been having an issue with your email. I would be happy to help you. Can you please send us a direct message and share with me the trouble you are having?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_wh5e60

Visitor

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3 Messages

I need to send screenshots because everyone I speak with is trying to make it seem as though I’m not being truthful 

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2 days ago

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XfinityPaula

Official Employee

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1.7K Messages

user_wh5e60 Oh, I'm sorry that is the situation. You will be able to send us the screenshots here. We will make sure the situation is addressed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 days ago

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