Hello user_njvqiy! Thanks so much for taking a moment out of your busy day to leave a post on our XFINITY Community Forum. I understand how vital it is to be able to receive your emails. Rest assured, you have reached the right team to assist you! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityNatalie
Official Employee
•
61 Messages
2 days ago
Hello user_njvqiy! Thanks so much for taking a moment out of your busy day to leave a post on our XFINITY Community Forum. I understand how vital it is to be able to receive your emails. Rest assured, you have reached the right team to assist you! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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