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user_aq2csh
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Tuesday, December 17th, 2024 1:38 PM

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Email

I have had an xfinity email for many years. Today I tried to check my emails and they won't come up on either my phone or laptop. 

Question

 • 

Updated 

7 months ago

146

8

XfinityEricB

Official Employee

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2.4K Messages

7 months ago

 

user_aq2csh Thanks for reaching out about your email concern. When you say they won't come up do you mean they won't load at all, or you are running into an error when logging in?

 

0

0

user_s7x8s0

1 Message

7 months ago

Same problem here. Trying to access email for past three hours. Log in and screen says "Welcome to Xfinity email. We are now loading your email."  But then it returns to the previous (Discovery Hub) screen without loading email. Have tried repeatedly and same thing occurs each time.

1

XfinityEricB

Official Employee

 • 

2.4K Messages

 

user_s7x8s0 I would be happy to assist you with the login looping. Are you using our website or a 3rd party app?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

AlWar

Visitor

 • 

2 Messages

7 months ago

Same problem here. Trying to access email for past fou rhours. Log in and screen says "Welcome to Xfinity email. We are now loading your email."  But then it returns to the previous (Discovery Hub) screen without loading email. Have tried repeatedly and same thing occurs each time.

(edited)

3

XfinityBradM

Official Employee

 • 

915 Messages

@AlWar Have you tried another web browser or cleared your browser's cache and cookies and still in the login loop? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

AlWar

Visitor

 • 

2 Messages

Yes, I cleared the cache and cookies and also tried another browser. Still having the same issues.

7 months ago

0

XfinityBradM

Official Employee

 • 

915 Messages

Thank you for jumping through those hoops for us. I am now showing a reported issue with the Comcast email login looping you back to the Discovery page. We do not have a temporary solution outlined yet. With our fix teams engaged, we should have it functioning normally again in a few hours. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_rls62

Visitor

 • 

3 Messages

7 months ago

Same problem for me as well

my email is [Edited: "Personal Information"]

(edited)

0

0

bap1130

Visitor

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2 Messages

7 months ago

Same problem here as well

1

0

XfinityPaula

Official Employee

 • 

1.5K Messages

Hello bap1130. I'm sorry for the interruption we are seeing this morning with accessing your email. I know how vital this service is for so many customers, myself included. There seems to be an interruption that is being investigated while our repair team works on the resolution. Would you please send us a direct message with your name and service address? I will need to troubleshoot a few items and send the repair team our findings by creating a ticket. You help and patience is greatly appreciated! 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

Iannacco

Visitor

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3 Messages

7 months ago

Can not access email from xfinity app or website.

1

0

XfinityAmira

Official Employee

 • 

4.2K Messages

Hello All! We appreciate you taking the time to reach out on our Forums letting us know you're all running into this email issue. This has now been reported as a known issue that our engineers are working to resolve. We truly apologize for any inconvenience or frustration this has caused, and we appreciate your patience while we work to get this resolved for everyone. Other than using a third-party mail client, we do not have any temporary solutions or workarounds at this time. 

 

Once we have any updates or show the issue has been resolved, we promise to update this thread with that information. Thanks for your understanding, and we look forward to following up soon!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_de3cly

1 Message

7 months ago

same problem here.  cannot run a business when I can't access email. 

3

0

XfinityBillie

Official Employee

 • 

3.5K Messages

@user_de3cly Thank you for taking the time to reach out to us here on our Xfinity Forums. I completely understand how important it is to be able to access your email service, especially if it's your business one. Can you provide more details about what you are experiencing and the troubleshooting steps taken? Such as how you are trying to access your email, if you have tried clearing cache and cookies, what web browser are you using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_iul6wh

1 Message

I've tried Chrome, Firefox and Edge, cleared everything possible, signed out and back in.

Nothing is working. 

7 months ago

0

XfinityBenjaminM

Official Employee

 • 

2.2K Messages

 

user_iul6wh Hello! Thank you for reaching out to us here on our Community Forum. Our Engineers are aware of the email access issue and are working to resolve the concern. In the meantime, if you can use a third-party email client we have gotten positive feedback that it is a viable workaround while we work on fixing the email issue on our site.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

Iannacco

Visitor

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3 Messages

7 months ago

Xfinity app check email displays this message

Webpage not available

The webpage at http://my.xfinity.com/?cid=cust could not be loaded because:

net::ERR_CLEARTEXT_NOT_PERMITTED

2

0

Iannacco

Visitor

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3 Messages

it is Working Again now.

7 months ago

0

XfinityDena

Official Employee

 • 

3.4K Messages

Thank you for that update @Iannacco I am happy to hear it is working for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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