Wednesday, May 15th, 2024 4:21 PM



I want to chat via email or text with an Xfinity rep. But I can't because I  have past due balance and looking to explain my situation and stuff and show some proof of my situation.

Please help

Official Employee


1.3K Messages

11 days ago

Greetings, @Rlund! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone, but you have definitely come to the right place for assistance.


If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.


To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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