Email times out on all devices, all methods

Getting email connection timeouts when trying to access email (https://connect.xfinity.com/appsuite, Via App, Via Outlook) using computer, iPhone (both on wifi and cellular). This was working on all my devices both wifi and cellular connections and now timesout. This is not a configuration issue on my side as was previously working on these devices. Like I said isn’t even working when trying to access via comcast.com (connect.xfinity.com) and when connected via cellular (not on wifi)

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XfinityMarcus

Official Employee

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2.1K Messages

5 months ago

JamesCivic thank you for using the Xfinity Community Forums page to let us know about the concerns you are noticing with your email on multiple devices. Our Xfinity Forums team will definitely assist you with getting your email working as intended. We wouldn't want you missing any important communication via email.

Can you confirm for me how long ago this issue become prevalent for you?

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user_4wzlr0

Visitor

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1 Message

@XfinityMarcus xfinity email consistently says "connection timed out. usually it takes 3 or 4 attempts before getting my email.. This has been going on for years. Gateway wifi strong wifi signal. connected to Gateway by cable. It happens on all computers but not on Apple i phone T

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9 hours ago

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XfinityRaul

Official Employee

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2.6K Messages

@user_4wzlr0 Thank you for making us aware that you're having this connection error message via Forums. How often do you log into your email directly on our website? The reason I ask is that you should be logging in directly from our website once every 9 months.

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9 hours ago

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JamesCivic

Visitor

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2 Messages

5 months ago

Somewhere around 2:15 or 2:30 EST today.

It came back online a few hours later.

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XfinityDena

Official Employee

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4.1K Messages

Thank you for that update. I am happy to hear the issue resolved itself. Is there anything additional I may assist you with today @JamesCivic

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 months ago

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Customer Service

JamesCivic

Email times out on all devices, all methods

XfinityMarcus

user_4wzlr0

XfinityRaul

JamesCivic

XfinityDena

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