1 Message
Email text on free service
Even this is a mess! I've had to type my message all over again because "something went wrong" when I clicked on tags!
Why, with all the money you all charge, can't we speak to a LIVE PERSON? I followed the prompts given, and they still wouldn't give me a LIVE PERSON!
I haven't spoken to a human since I first called to order this Service, and even then I couldn't understand everything they were saying, because they were overseas somewhere! I've been paying my bill online since I started, now all of a sudden, my email was changed to a Gmail account and I can't change it back. I've NEVER given you all a Gmail account so I don't know how it got changed since February! I'm doing all I can to find me another service, because if you can't provide me with a Human Being to answer my questions, you don't deserve my money. The one time I happen to "luck up" on finding a store to go in, they were unfriendly and not professional! Your Customer Service really [Edited: "Language"] and I would never recommend anyone to use Xfinity/Comcast!
XfinityDena
Official Employee
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3.2K Messages
1 month ago
Thank you for reaching out @user_kvrigy I am sorry for how your experience has made you feel. I would be happy to answer any questions or concerns you have.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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Again
Expert
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31.4K Messages
1 month ago
Moved to Customer Service as this is not Accessibility/disability related.
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